Resolve Barcode Read Error In Line Matrix Printer with Printron

  • Resolve Barcode Read Error In Line Matrix Printer with Printronix printer technical support


    In this blog, we are going to explain how to remove the ribbon bar code sensor error from your printer easily. This error occurs when you are working with the printer to perform the printing task on it. Due to the printer would not able to proceed with the task. All of a sudden error message displays on-screen like “the printer does not detect the presence of the ribbon bar code sensor. If you are also getting the same problem and not able to solve it. At that moment, you need to take help from the Printronix printer technical support immediately. 

    On the other hand, you can also follow the manual steps to remove the error without getting into trouble. Before, you start with the process look at the features it includes in the device as follows

    • Built-in HTML forms for easy cross-platform configuration 
    • Availability of PrintNet@ Enterprise a remote management software utility 
    • A complete and simple command shell built-in to the firmware 
    • Multi-level configuration security via passwords, permission levels, and access lists WAN-wide communication access 
    • Various printer logging methods (for example automatic email) to record printer errors and usage

    The above-mentioned features are added to the printers of Printronix to provided the best performance for the user’s tasks such as printing and scanning. However, even after having the advanced features at some point you might face the problem with the barcode sensor. Although, you need not worry since our experts are delivering the solution for it. 

    Signs of the error

    Either the barcode damaged or reverse ribbon spools error message displays on your computer screen. 

    Reason of the error

    Your printer device might not detect the presence of the ribbon bar code sensor which leads to pop up barcode read error on the screen. 

    Steps To Solve The Printer Does Not Detect The Ribbon Bar Code Sensor Problem

    • Firstly, you have to power off the printer. Then remove the ribbon, on the right ribbon hub, wipe the two lenses of the ribbon bar code sensor with a lint-free cloth or cotton swab.
    • Wait for 20-30 minutes and then turn on the printer. If the message looks again, examine the barcode labels on the ribbon to view if it is damaged or ink smearing on the barcode area, replace the ribbon if required.
    • After done with the above step, again power on the printer. If the message arises again, power off the printer. Then you have to change the ribbon bar code sensor with p/n 179526-901 Sensor Assy, Ribbon minder/Barcode. It will be important to upgrade printer firmware to the current Factory Release Level. If you need the firmware then visit
    • Lastly, you should turn on the printer. If the message displays again, power off the printer and replace the controller board.

    In case, you are still getting the same problem. Then you must contact Printronix printer technical support phone number  +(1)-888-846-5560 toll-free to speak to the experts. Our team is ready to assist you in resolving the problem anytime. We are available 24x7 to help you.