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    Sometimes it gets difficult for the users to send a document to a network Printer. There is a prompt that occurs on the screen which says ‘Windows cannot connect to printer’ along with ‘access is denied.’ When the user sees this error, the first thing that comes in his/her mind is that there might be something wrong with the Windows, but the actual problem is with the printer. There could be many reasons behind this technical problem, but the main and prime reason is the printer configuration. This problem can be resolved, but you need to check whether the printer is connected to another PC and is shared on your network or the printer is configured with a LAN port. We can resolve the connection error according to how the printer is configured. To troubleshoot windows cannot connect to the printer, you may go through the following steps, and you will be able to conquer your problem. You can also get in touch with HP Customer Care Phone Number to get assisted by the experts.


    Steps to solve the problem of Windows cannot connect to printer:

    • Step 1: You need to copy mscms.dll:

    First, you will have to go to Local disk C and then choose Windows>system 32\. In the above directory, search mscms.dll and proceed further after copying the file. Now you will have to paste the file mentioned above in the location mentioned below


    C:\windows\system32\spool\drivers\x64\3\ (for 64-bit)


    C:\windows\system32\spool\drivers\w32x86\3\ (for 32-bit)


    Then you have to reboot the PC to make changes and then try to connect to the remote printer again. After this, the problem windows cannot connect to the printer will be resolved


    • Step 2: Create a new local port:

    You need to go to the control panel and from the available options, select hardware, and sound. Now you have to click on devices and printers. You will get a top to down list, and if your printer is not listed there, you need to click on ‘the printer I want is not listed’ and add a local printer. Now you need to select ‘Create a new port’ and enter the printer’s address in the port name field


    • Step 3: Remove Printer drivers:

    You need to open a run dialog box and type MSC. Select all the drivers you want to delete by right click on it and add the printer again

    Use advanced computer solution

    You need to go to start button and select all programs. Go to system tools and click on system restore button. Now you have to select ‘restore my computer to an earlier time.’ When you are done with the restoration, restart your computer.


    Above mentioned steps could help you resolve this issue. But if you still have any query, you can contact HP Customer Support Number for assistance. Professional experts are available 24 hours a day at your service, and they will provide you a detailed and easy solution to your problem.


    Source URL: - Windows cannot connect to printer