Freelance Field Support Engineer

  • Field Support Engineers provide on-site support for client networks. The engineer must possess knowledge of network hardware, networking, software, and configuration. They address tasks such as the testing, documenting, setting up, and installation of network hardware. They actively participate with clients in devising solutions to improve services. The engineer must be conversant with the latest technologies. Engineers play a vital role in the success of any organization.

    The Field Support Engineer is responsible to create emergency service plans for customers. They must recommend effective solutions and improvements to achieve the targeted goals. It is them who usually take care of the scheduled customer and technical support related trainings to field staffs. The professionals must look into product installations and anything related to maintenance activities.

    Support Engineers ensure that client networks operate consistently and efficiently. They confirm consistent up-time of enterprise routers, servers, and networks. They engage in routine maintenance checkup as well. With the advent of cloud-based services, keeping the network up and running has become more important to the enterprise than previous.

    Engineers confer with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software. They must have a good understanding of Ethernet and wireless networks. Engineers should consult all relevant documentation of the client network topology when making troubleshooting decisions.

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